Reviews

This is by far THE BEST dog boarding facility ever! All the staff are so knowledgeable and they genuinely care about your dogs as their own and they always accommodate to each dog’s needs and personalities. You would feel the safest leaving your dogs with them, the experienced staff know what they are doing! :) I also like how they have a lot of events and themes… it is so much fun! My 4 months old puppy loved her staying. They let your dogs get used to being in the facility, and being with other dogs slowly, I love that process as well. Don’t hesitate to ask as many questions you may have as all the staff answer every questions happily so you feel comfortable and safe :) The facility is always super clean and smells nice too!! (Not all the dog places are like that unfortunately…) The frequent updates from the staff about your dog are definitely helpful. The owner of the facility is the sweetest person ever, you would definitely enjoy talking with him as well if you get a chance! So overall, I can’t stress enough how happy we were and definitely come back in the future when we come back in town!

Brought my puppy here for a 3 night stay based on the recommendations in reviews and the booking process was very flexible and staff was communicating at a great level from beginning to end. The facilities were clean and well thought out. I will definitely bring Jaxon back to visit again!

We LOVED our experience boarding our dog, Ella Fitzgerald, at the K9 Resorts in Jacksonville! Previously, we boarded her with another K9 Resorts location in Mount Pleasant, SC where we used to live, so we knew we could trust the brand and that she liked going there. However, this specific location far outshined where she previously used to go to with their level of customer service! Prior to dropping her off, they sent me a link to an app for me to input all of the details with her feeding/medication schedules, previous vet records, and any special instructions. This level of organization and documentation was a game changer compared to me having to write everything down on a piece of paper like I've usually done in the past. When we dropped her off, they asked us if we wanted daily pictures/updates of Ella to be texted to us to keep us in the loop on how she was doing. This is something that we'd never been asked before at the other location, or any other boarding facility, and it was so reassuring to know that she was not only okay, but THRIVING while we were away. Attached are a couple of the adorable pictures that they sent us of her during her stay with her new friends! Lastly, they even called me a day after we had picked her up just to check in on her and make sure that she was doing well being back home after her stay with them. The level of attention to detail and customer service was truly amazing! The facility is also brand new, super clean, and like I said above the staff is top notch. Needless to say, they put our minds totally at ease while we were traveling and we would highly recommend that you book your next boarding stay with K9 Resorts, Jacksonville!

We’ve been taking our dog, Xena, to K9 Resorts since they opened a couple months ago, and we couldn’t be happier with them. We’ve tried several other doggie daycares over the years that were perfectly fine, but each seemed to be missing one thing or another that we really wanted for Xena. K9 Resorts checks every box. We love the all-day supervised play, the indoor and outdoor play areas, the slip-resistant flooring, and especially the smaller play groups. Xena does best when she has a little more room to interact and play with a smaller group of dogs, and K9 Resorts has been a great fit for her. The staff has been wonderful—friendly, knowledgeable, attentive, and genuinely interested in getting to know the dogs in their care. Xena is a bit of a people-shy girl and tends to take her time deciding whether new people are worthy of her trust. The staff has been incredibly patient with her and knows exactly how to bring her out of her shell without pushing her too far. We also really appreciate the photos and videos they send, it’s always nice to get a little glimpse of what she’s been up to while she’s there. What has impressed us most is how quickly Xena warmed up to this facility and the people there compared with every other daycare she’s been to. They’ve clearly figured out how to make her feel comfortable, safe, and included, which means a lot to us. If you’re looking for a clean, safe, well-supervised daycare with people who genuinely understand dogs and care about their individual personalities, we highly recommend K9 Resorts.

I’ve tried out many different luxury boarding and daycare facilities, but this place is by far the best. When I called with questions, their staff answered quickly and seemed genuinely kind and excited to meet my pup. When I walked in, everyone at the front desk took the time to chat with me, taking the extra time to build customer trust rather than handing me the dog leash and only giving me a “he did fine” like other boarding and daycamp places do. They even gave you a free goodie bag with toys and doggy bags along with an informational packet. I loved this place so much that when I traveled south to Wellington, I took him to the K9 resorts location they have there (although the Jacksonville location is brand new and SUPER beautiful inside).